Frequently Asked Questions

FAQ

We operate on a performance-based pricing model, meaning you only pay when we successfully recover a refund for you. Our fee is a percentage of the refund amount, with no upfront costs or hidden charges.
We work with major shipping carriers, including:
  • UPS (Guaranteed Service Refunds for late deliveries)
  • FedEx (Money-Back Guarantee on select services)
  • DHL Express (Guaranteed On-Time Delivery refunds)
  • USPS (Priority Mail Express refund eligibility)
We integrate with your carrier accounts to monitor deliveries in real time. Our system automatically detects delays and submits refund claims on your behalf.
No, we handle everything for you. Once you sign up and link your shipping accounts, our system automatically identifies and files refund claims—saving you time and effort.
Refunds are credited directly back to your carrier account or original payment method, depending on the carrier’s policy. You’ll see these refunds reflected in your shipping invoices or statements.
Absolutely. We use bank-level encryption and security protocols to protect your shipping data. Your information is never shared or sold to third parties.
Getting started is easy! Simply:
  1. Sign up and create your account.
  2. Connect your carrier accounts (UPS, FedEx, DHL, USPS).
  3. Let us track your shipments and file refund claims automatically.
  4. Receive refunds directly in your account with no extra work!
On average, businesses save 5-15% on their total shipping costs by recovering refunds for late deliveries. The exact amount depends on your shipping volume and carrier performance.
Yes! There are no long-term contracts, and you can cancel at any time. However, we’re confident that once you see the savings, you’ll want to keep using our service.
Many businesses assume all their shipments arrive on time, but delays often go unnoticed. Our system tracks deliveries down to the minute, ensuring that any late shipment eligible for a refund is identified and claimed—so you don’t leave money on the table.
Yes! Carriers are required to honor their service guarantees, and claiming refunds does not affect your negotiated rates. Many businesses miss out on refunds they are entitled to simply because they assume it will impact pricing—it won’t.

Send us an email

Have questions about shipping refunds, account setup, or how we can help you save on your shipping costs? Our team is ready to assist you. Reach out using any of the methods below, and we’ll get back to you as soon as possible!

Get in Touch

Email Us: hello@carriercanary.com
Call Us: 212-470-2297
Live Chat: Available 24 hours
Fax: 362-463-7895

Our Location

Carrier Canary
312 W 2nd St, Suite A811
Casper, WY 82601

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